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Wednesday, 31 March 2010

The culture change that created an appetite for excellence at care home

Calderdale's care homes are under the microscope more than ever to improve and maintain high standards. Brian Coates reports on how one is being transformed

A NURSING home has battled back from heavy criticism and will soon be accepting new residents.

Woodfield Grange, Greetland, was rated as poor last July by a watchdog and new arrivals were suspended.

Its owners, Aermid Health Care (UK) Ltd, immediately brought in troubleshooter Jeni Oetgen to turn the home around and since then rapid strides have been made.

It currently caters for 17 people but is registered for 36 and the latest inspection last month, by the Care Quality Commission, found 20 assessments to be good and another six were adequate.

Its report said: "There seems to be significant improvements which seem to be having a positive effect on staff and on the quality of life for the people living there."

Mrs Oetgen said the residents who remained in the home had been well cared for but it was right the home focused on improvements before accepting more.

"It has been five months of hard slog," said Mrs Oetgen.

"If you are rated as poor you should not be admitting someone's mother."

Mrs Oetgen said she found staff were in desperate need of training and most important of all personal centred care plans had been put in place.

"Standards had dropped and there was a culture of the tail wagging the dog," she said.

"Our culture has remarkedly changed with room for more improvement towards excellence and that is where we are going."

A refurbishment programme is well underway alongside the support of dignity and privacy for residents, said Mrs Oetgen.

Her appointment was initially going to be temporary but she has decided to stay and see the job through and will be officially the registered manager next week and she now has approval from social services to take more residents.

Oldest resident Dorothy Mears, aged 101, said standards had improved and it had been upsetting that the home was given a bad name.

She has lived at Woodfield for 11 years.

"I would not be here all that time if was a poor home," she said.

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